India's Best Cities for IT-BPO Growth
Monday, April 19, 2010|
Unknown1. Gurgaon
Gurgaon is the best city for setting up a software or a business process outsourcing centre in India. The Haryana city is home to dozens of top BPO firms, earning it the sobriquet: India's outsourcing hub.
Great physical and supporting infrastructure, availability of ample talent, impressive real estate boom, affordable cost of living, good governmental support, etc make Gurgaon the ideal choice for an IT-BPO centre. Beside this, workforce and proximity to the airport are some other crucial factors that are heavily considered by most investors before starting a BPO in Gurgaon.
However, Gurgaon on its own might not bag the honours: other areas like Delhi, Noida, Faridabad and Ghaziabad, put together make this region a powerhouse when it comes to BPOs.
Some of the BPO companies that are housed in Gurgaon include Wipro, HCL Technologies, HTMT, 24/7 Customer, Inc, Infosys BPO, Convergys, Accenture, MphasiS, Daksh, IGate Global, Transworks, Genpact, and WNS.
The outsourcing boom has sparked off further boom in the real estate and retail market in Gurgaon, leading to a proliferation of, restaurants, cinemas, etc
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2. Bengaluru
Employees of India's largest tobacco-maker ITC and US-based Client Logic Corporation work in a call center in Bengaluru.
Bengaluru, the capital of Karnataka, is also called the Silicon Valley of India due to its towering stature in the field of information technology.
For long considered one of the best places to do business in the wired world, Bengaluru's creaking infrastructure is taking some gloss off its image. Yet, IT and BPO firms keep making a beeline for the city, because of the availability of talent and a great business environment.
Bengaluru is home to India's best known IT firms like Infosys and Wipro. The city is also the nation's biotechnology hub.
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3. Chennai
The Chennai Tidel Park.
Chennai, the capital city of Tamil Nadu, has emerged as a major exporter of software, IT, ITeS services in India.
No sooner did companies begin to find that Bengaluru's existing infrastructure might not be able to handle the unprecedented IT boom than they began to shift to cities like Chennai. Chennai offers a magnificent talent pool, good infrastructure, many software parks, etc and also an enabling business environment to encourage IT-BPO firms to set up base there.
Chennai is also a major automobiles and electronics hub.
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4. Pune
Pune, in Maharashtra, has emerged as not just a major automobile and manufacturing base, but also as a powerful software industry hub.
Already IT giants Tata Consultancy Services, Infosys, Wipro, Infosys and Tech Mahindra have their base here.
The booming information technology industry has seen Pune come forth as a force to reckon with. The city has good infrastructure, great talent pool, an enabling business environment, government support, etc have boosted the city's image as one of the best to set up IT-BPO centres in India.
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5. Mumbai
Mumbai, the commercial capital of India, is one of the world's top ten trade centres. The city contributes 25 per cent of industrial output and 70 per cent of capital transactions to India's economy.
Mumbai, as befits a nation's financial capital, has seen a major economic boom ever since India embraced economic reforms. This has led to big ticket investments being made in the city in almost all sectors, especially the IT, ITeS and BPO sector.
The city is home to a huge talent pool and although its infrastructure leaves a lot to be desired, it still is one of the best places in India to do business in.
Mumbai households are the third most prosperous in India at an average of Rs 403,059 per year.
The city accounts for about 1 per cent of the total population in India, but has a per capita income which is almost three times that of India. Mumbai accounts for 14 per cent of India's income tax collections and 37 per cent of the corporate tax collections in the country
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6. Kolkata
A group of young Indian software designers work on a newly established setup of Metalogic Systems, a software solution in the field of insurance and banking sector in Kolkata.
Often termed fondly as the cultural headquarters of India, Kolkata, the capital of West Bengal has a population of 5 million.
The city has seen a surge of investments in the housing infrastructure sector. Several new projects have come up in recent times.
Kolkata has been ranked as the one of the most attractive destinations for investment, especially in the IT-BPO sector.
The city has good infrastructure, great manpower and talent pool that make it an attractive base for many an IT-BPO firm. Aggressive, industry-friendly initiatives taken by the West Bengal government have seen IT biggies make huge investments here.
Currently in focus following the controversy over Singur -- where the Tatas are setting up the prestigious Nano plant -- the city might however lose out on newer investments because of the fear in the minds of industrialists and investors who believe that anti-industry forces might lead to losses for them
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7. Mohali & Chandigarh
Indian employees of the Quark call center work during their night shift in Mohali.
Mohali sits cheek by jowl to Chandigarh. The Punjab and Haryana governments' incentives and friendly policies have seen many an IT-BPO firm set up base in the two cities. A vibrant IT talent pool, apart from impressive infrastructure attracts IT-BPO companies to these cities.
The existence of technology parks and other facilities geared to promoting IT companies has helped Mohali and Chandigarh emerge as the new challengers to India's top BPO centres.
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8. Jaipur
People drive past Jaipur's landmark Hawa Mahal.
The capital of Rajasthan, Jaipur is a major IT-BPO centre. The city has seen large investments by Genpact, Infosys, etc in the IT BPO sector, making it a vibrant destination for such companies.
The boom in the IT sector in Jaipur has also led to a mushrooming of shopping malls, large retail outlets, entertainment facilities, etc. The boom has also attracted big funds into the city's real estate sector too.
Jaipur households are the 6th most prosperous in India. However, the absolute figures for the city were not available, although they are supposed to be less than Rs 328,000 and more than Rs 298,000 per year.
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9. Nagpur
The magnificent stupa at Diksha Bhoomi in Nagpur.
Nagpur, the second capital of Maharashtra, has for long suffered due to lack of strong leadership and political will. Thus the manufacturing boom that many other Indian cities embraced with elan bypassed Nagpur. However, as if to compensate for this 'loss,' the city has turned into a major trading hub.
Strategically located, Nagpur is the largest city in central India with excellent educational institutions that churn out a fine talent pool. The city's impressive infrastructure, new supporting governmental policies, an enabling and peaceful business environment, availability of a huge knowledge pool, etc have seen a number of IT firms setting up base here.
A proposed special economic zone that will house a major international cargo hub and also information technology companies will further boost the city's allure for IT firms.
At Rs 298,000, Nagpur is the 10th most prosperous city in terms of average annual household income in India.
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10. Mysore
A balloon vendor waits for customers in front of Mysore palace in Mysore.
Following the 'saturation' of Bengaluru, the Karnataka government has been working towards making other centres in the state come up and be a part of the IT boom sweeping the nation.
Thus, Mysore too began to attract many an IT company. In the last five years, billions of dollars have been invested in Mysore, especially by IT majors to set up huge development centres.
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11. Madurai
Indian devotees walk through a colonnade at the Meenakshi Temple in Madurai.
Madurai has been a beneficiary of Tamil Nadu's pro-IT sector policy that helps the growth of IT firms in the state and helps attract more investment in the sector.
Nasscom identifies Madurai as a city with great potential to become a big BPO hub. Already many IT-BPO companies have begun to set up base in this city.
^^^^^^^^^^^^^^^^^^^^^^^^
12. Kochi
Kochi, considered the financial capital of Kerala, has traditionally been famous for trade in spices, textiles, tourism, and fishing.
However, with its abundant talent pool, it was only a matter of time before it took the services sector by a storm. In recent times, Kochi has seen a major economic boom fuelled by large-scale investments , especially in the IT-BPO sector.
Kochi offers all that the IT sector firms need to prosper and that has seen many an IT park come up in the city housing IT majors.
^^^^^^^^^^^^^^^^^^^^^^^^
13. Ahmedabad
Ahmedabad, in Gujarat, has seen a major boom in investment and economic growth over the last few years.
An entrepreneur-friendly policy, good infrastructure, state-of-the-art communications facilities, and a fine talent pool make it the ideal destination for IT-BPO companies.
The information technology boom has seen the city emerge as a major player in the sector.
^^^^^^^^^^^^^^^^^^^^^^^^
14. Bhubaneswar
Bhubaneswar, the capital of Orissa, has made the most of India's economic reforms process. It has been the recipient of huge doses of investment, especially in the fields of information technology, telecommunications, and engineering.
The city, in a very short span of time, has become of the India's major IT-BPO hubs. Strong government support in developing IT parks, offering incentives to IT companies willing to invest in Orissa, and in land acquisition has made Bhubaneswar a much sought after IT-BPO centre in India. Almost all the Indian biggies -- Tata Consultancy Services, Infosys, Wipro and Satyam -- have set up or are setting up shop here.
Gurgaon is the best city for setting up a software or a business process outsourcing centre in India. The Haryana city is home to dozens of top BPO firms, earning it the sobriquet: India's outsourcing hub.
Great physical and supporting infrastructure, availability of ample talent, impressive real estate boom, affordable cost of living, good governmental support, etc make Gurgaon the ideal choice for an IT-BPO centre. Beside this, workforce and proximity to the airport are some other crucial factors that are heavily considered by most investors before starting a BPO in Gurgaon.
However, Gurgaon on its own might not bag the honours: other areas like Delhi, Noida, Faridabad and Ghaziabad, put together make this region a powerhouse when it comes to BPOs.
Some of the BPO companies that are housed in Gurgaon include Wipro, HCL Technologies, HTMT, 24/7 Customer, Inc, Infosys BPO, Convergys, Accenture, MphasiS, Daksh, IGate Global, Transworks, Genpact, and WNS.
The outsourcing boom has sparked off further boom in the real estate and retail market in Gurgaon, leading to a proliferation of, restaurants, cinemas, etc
^^^^^^^^^^^^^^^^^^^^^^^^
2. Bengaluru
Bengaluru, the capital of Karnataka, is also called the Silicon Valley of India due to its towering stature in the field of information technology.
For long considered one of the best places to do business in the wired world, Bengaluru's creaking infrastructure is taking some gloss off its image. Yet, IT and BPO firms keep making a beeline for the city, because of the availability of talent and a great business environment.
Bengaluru is home to India's best known IT firms like Infosys and Wipro. The city is also the nation's biotechnology hub.
^^^^^^^^^^^^^^^^^^^^^^^^
3. Chennai
Chennai, the capital city of Tamil Nadu, has emerged as a major exporter of software, IT, ITeS services in India.
No sooner did companies begin to find that Bengaluru's existing infrastructure might not be able to handle the unprecedented IT boom than they began to shift to cities like Chennai. Chennai offers a magnificent talent pool, good infrastructure, many software parks, etc and also an enabling business environment to encourage IT-BPO firms to set up base there.
Chennai is also a major automobiles and electronics hub.
^^^^^^^^^^^^^^^^^^^^^^^^
4. Pune
Pune, in Maharashtra, has emerged as not just a major automobile and manufacturing base, but also as a powerful software industry hub.
Already IT giants Tata Consultancy Services, Infosys, Wipro, Infosys and Tech Mahindra have their base here.
The booming information technology industry has seen Pune come forth as a force to reckon with. The city has good infrastructure, great talent pool, an enabling business environment, government support, etc have boosted the city's image as one of the best to set up IT-BPO centres in India.
^^^^^^^^^^^^^^^^^^^^^^^^
5. Mumbai
Mumbai, the commercial capital of India, is one of the world's top ten trade centres. The city contributes 25 per cent of industrial output and 70 per cent of capital transactions to India's economy.
Mumbai, as befits a nation's financial capital, has seen a major economic boom ever since India embraced economic reforms. This has led to big ticket investments being made in the city in almost all sectors, especially the IT, ITeS and BPO sector.
The city is home to a huge talent pool and although its infrastructure leaves a lot to be desired, it still is one of the best places in India to do business in.
Mumbai households are the third most prosperous in India at an average of Rs 403,059 per year.
The city accounts for about 1 per cent of the total population in India, but has a per capita income which is almost three times that of India. Mumbai accounts for 14 per cent of India's income tax collections and 37 per cent of the corporate tax collections in the country
^^^^^^^^^^^^^^^^^^^^^^^^
6. Kolkata
Often termed fondly as the cultural headquarters of India, Kolkata, the capital of West Bengal has a population of 5 million.
The city has seen a surge of investments in the housing infrastructure sector. Several new projects have come up in recent times.
Kolkata has been ranked as the one of the most attractive destinations for investment, especially in the IT-BPO sector.
The city has good infrastructure, great manpower and talent pool that make it an attractive base for many an IT-BPO firm. Aggressive, industry-friendly initiatives taken by the West Bengal government have seen IT biggies make huge investments here.
Currently in focus following the controversy over Singur -- where the Tatas are setting up the prestigious Nano plant -- the city might however lose out on newer investments because of the fear in the minds of industrialists and investors who believe that anti-industry forces might lead to losses for them
^^^^^^^^^^^^^^^^^^^^^^^^
7. Mohali & Chandigarh
Mohali sits cheek by jowl to Chandigarh. The Punjab and Haryana governments' incentives and friendly policies have seen many an IT-BPO firm set up base in the two cities. A vibrant IT talent pool, apart from impressive infrastructure attracts IT-BPO companies to these cities.
The existence of technology parks and other facilities geared to promoting IT companies has helped Mohali and Chandigarh emerge as the new challengers to India's top BPO centres.
^^^^^^^^^^^^^^^^^^^^^^^^
8. Jaipur
The capital of Rajasthan, Jaipur is a major IT-BPO centre. The city has seen large investments by Genpact, Infosys, etc in the IT BPO sector, making it a vibrant destination for such companies.
The boom in the IT sector in Jaipur has also led to a mushrooming of shopping malls, large retail outlets, entertainment facilities, etc. The boom has also attracted big funds into the city's real estate sector too.
Jaipur households are the 6th most prosperous in India. However, the absolute figures for the city were not available, although they are supposed to be less than Rs 328,000 and more than Rs 298,000 per year.
^^^^^^^^^^^^^^^^^^^^^^^^
9. Nagpur
Nagpur, the second capital of Maharashtra, has for long suffered due to lack of strong leadership and political will. Thus the manufacturing boom that many other Indian cities embraced with elan bypassed Nagpur. However, as if to compensate for this 'loss,' the city has turned into a major trading hub.
Strategically located, Nagpur is the largest city in central India with excellent educational institutions that churn out a fine talent pool. The city's impressive infrastructure, new supporting governmental policies, an enabling and peaceful business environment, availability of a huge knowledge pool, etc have seen a number of IT firms setting up base here.
A proposed special economic zone that will house a major international cargo hub and also information technology companies will further boost the city's allure for IT firms.
At Rs 298,000, Nagpur is the 10th most prosperous city in terms of average annual household income in India.
^^^^^^^^^^^^^^^^^^^^^^^^
10. Mysore
Following the 'saturation' of Bengaluru, the Karnataka government has been working towards making other centres in the state come up and be a part of the IT boom sweeping the nation.
Thus, Mysore too began to attract many an IT company. In the last five years, billions of dollars have been invested in Mysore, especially by IT majors to set up huge development centres.
^^^^^^^^^^^^^^^^^^^^^^^^
11. Madurai
Madurai has been a beneficiary of Tamil Nadu's pro-IT sector policy that helps the growth of IT firms in the state and helps attract more investment in the sector.
Nasscom identifies Madurai as a city with great potential to become a big BPO hub. Already many IT-BPO companies have begun to set up base in this city.
^^^^^^^^^^^^^^^^^^^^^^^^
12. Kochi
Kochi, considered the financial capital of Kerala, has traditionally been famous for trade in spices, textiles, tourism, and fishing.
However, with its abundant talent pool, it was only a matter of time before it took the services sector by a storm. In recent times, Kochi has seen a major economic boom fuelled by large-scale investments , especially in the IT-BPO sector.
Kochi offers all that the IT sector firms need to prosper and that has seen many an IT park come up in the city housing IT majors.
^^^^^^^^^^^^^^^^^^^^^^^^
13. Ahmedabad
Ahmedabad, in Gujarat, has seen a major boom in investment and economic growth over the last few years.
An entrepreneur-friendly policy, good infrastructure, state-of-the-art communications facilities, and a fine talent pool make it the ideal destination for IT-BPO companies.
The information technology boom has seen the city emerge as a major player in the sector.
^^^^^^^^^^^^^^^^^^^^^^^^
14. Bhubaneswar
Bhubaneswar, the capital of Orissa, has made the most of India's economic reforms process. It has been the recipient of huge doses of investment, especially in the fields of information technology, telecommunications, and engineering.
The city, in a very short span of time, has become of the India's major IT-BPO hubs. Strong government support in developing IT parks, offering incentives to IT companies willing to invest in Orissa, and in land acquisition has made Bhubaneswar a much sought after IT-BPO centre in India. Almost all the Indian biggies -- Tata Consultancy Services, Infosys, Wipro and Satyam -- have set up or are setting up shop here.
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